Question 1

How does Hatchmark keep SMS consent and TCPA handling clean?

Accepted Answer

Hatchmark treats consent as a workflow input, not a checkbox afterthought. We start SMS conversations from an explicit opt-in or a source you have approved, record the source and timestamp with the opt-in evidence, honor STOP and other opt-out handling, and keep an audit trail for each contact. These operating practices support cleaner review with your counsel; they are not a promise of legal compliance.

Question 2

Why use Hatchmark instead of a VA?

Accepted Answer

A VA can be the right fit for flexible, human-heavy work. Hatchmark is built for the repeatable front-desk coverage that gets missed between calls, after hours, and during busy seasons: the workflow runs consistently, does not depend on one person being online, and costs as a flat monthly operating line rather than another set of staffed hours. We manage the system and improve it as your process changes.

Question 3

How long does onboarding and launch take?

Accepted Answer

There is no responsible one-size-fits-all launch promise. We begin with a 30-minute working session to map your calls, calendar, CRM, and first workflow, then confirm the rollout sequence in the scope. The actual go-live timing depends on that workflow and the access or approvals it needs, and we will set the date with you before anything is switched on.

Question 4

Will Hatchmark work with our current CRM and calendar?

Accepted Answer

Yes. Hatchmark is designed to work alongside the CRM and calendar you already pay for, including the systems your dispatcher uses today. We map the existing handoff, keep scheduling and follow-up aligned with that source of truth, and scope any access or integration work before launch rather than asking you to replace your stack.

Question 5

What happens if we cancel?

Accepted Answer

Hatchmark is structured as a month-to-month retainer. The exact notice period and any handoff or exit details are set in your agreement and confirmed before work begins, so this page does not invent a refund or notice promise. When an engagement ends, we will follow those agreed terms and document the transition for your team.

The questions operators ask before handing over the front desk.

Built for the calls that do not wait.

Start with the workflow that costs you the most to miss.